Common Technical resolutions

Here are some of the common Technical Resolutions –

• Cant login – Check if the username password is correct and the device has internet connectivity
• No products visible on store – Is store enabled in the app
• Customer side store not loading – Clear cache – close browser and re-click the store link to access it
• Customer cant complete checkout – Has customer selected either delivery/pickup for the order
• Change store link – Get in touch with Urordr Care team with the request and wherever possible, it will be changed
• Did not get order info on Whatsapp – The order will always show on the app – It depends on the customer to send the order on Whatsapp as a final action during the checkout process. At times some customers miss it, but the order is not lost.
• Image got burred – Make sure to use high resolution JPEG pictures.
• Adding multiple products manually – Simply email us the excel sheet to bulk upload your products in seconds.